Privacy Policy

Fix & Finish Experts, a local handyman and home repair business based in Winnetka, California, operates this website. This policy describes how we handle information provided through the website.

Information we collect

When you request an estimate or contact us, we collect the details you submit, such as your name, phone number, email address, ZIP code, project type, project description, preferred date or time, and uploaded photos. Please avoid including sensitive personal information or unnecessary images of people, documents or valuables.

Our website and hosting providers may also process technical information, such as an IP address, browser information, request timing and error logs, to operate the site and prevent abuse.

How we use your information

We use submitted information to respond to service inquiries, assess projects, provide estimates, schedule work and communicate with customers. We may also use it to maintain business records, resolve issues and protect the website from misuse. Submitting a request does not enroll you in marketing messages.

Service providers and other disclosures

We may use third-party hosting platforms, storage providers, communication services and automation tools to process customer inquiries and support these activities. We use FormSubmit to forward inquiry details and private photo links to our business email address. Photo links expire 30 days after submission and can be opened by anyone who possesses the complete link. Relevant information may be processed by these providers as needed to perform their services. Information may also be disclosed when required by law or needed to address fraud, security issues or a legal claim.

We do not sell personal information submitted through this website.

Project photos

Photos submitted with an inquiry are used to understand and assess your project. Submitting a photo is not permission to publish it in our project gallery. We seek separate permission before using a customer's project photos publicly.

Storage and retention

Inquiry details and uploaded files are stored using third-party infrastructure. We retain information as needed for the inquiry, service relationship, business records and applicable obligations. No online transmission or storage system can be guaranteed completely secure.

Cookies and external services

Website infrastructure may use essential browser storage or cookies for operation or security. We count page views, clicks on call, text and quote links, form starts, form validation errors, and saved estimate requests in daily totals. We also count broad arrival categories such as Google, Yelp or direct/unknown. We do not store full referring URLs or tracking parameters. These counters do not use cookies or visitor identifiers and do not include contact details or project descriptions. They respect browser Do Not Track and Global Privacy Control signals. We do not use advertising trackers. Links to other services are subject to those services’ own privacy practices.

Your choices and questions

You may choose not to submit optional fields or photos. To ask about your information, request a correction or deletion, or ask a privacy question, contact Fix & Finish Experts at (818) 912-8787. We may need to verify a request, and some records may need to be retained for applicable obligations.

Updates

We may update this policy as our website or practices change. The updated policy will be posted at this URL with a revised date.